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Asking the Right Questions Provides a Smooth Move

MSS has developed a complete list of services offered as well as detailed tips to make for a smooth move. To view these please CLICK HERE.

At MSS, we believe an integral part of the service process is to get as much information from the transferee as we can. Asking the right questions early on will help lay the groundwork for a much smoother move experience for your transferee. In an effort to streamline this process, we have developed a list of questions that will help ensure customer satisfaction.

Washers - Front Load or Top Load?

Dryers - Gas or Electric? Hard-wired?

Grandfather Clocks - What brand of clock? What is the age/value?

Crating - High value or delicate items?

Overseas Customers - Are items being crated?

Swing Sets - Wood or metal? Is it cemented into the ground?
What is the general condition?

Wall Unit - Is this an assembled piece that can be taken apart
or was it custom made or built on-site?

Piano - Is it a Baby Grand, Grand or Player Piano?

Flat Screen TV - What type of television? Plasma, LCD or DLP?

It is important that you learn as much as you can about the transferee’s prior relocation experience as it relates to these items. Identifying and communicating their expectations up front will help ensure those expectations are both met and exceeded on delivery day.