Dispatcher Nationwide Operations

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Job Summary

Selected as the Top Workplaces in Philadelphia for the past 8 years, Movers Specialty Service, Inc. (MSS) is the leading provider of third party specialty moving and relocation services. We provide Solutions on Demand for movers and relocation customers by coordinating a nationwide network of service specialists and technicians to meet our customer’s special needs during a move. Based in our Montgomeryville, PA headquarters and hub service facility, our Dispatchers are responsible for assigning orders to contractors who provide various services for MSS and its customers. A Dispatcher sees that the services requested are properly carried out with respect to time parameters, technical procedures, customer service and pricing. The Dispatcher position requires highly organized coordination, rapid response follow-up and superior problem solving skills and creativity to satisfy both customer’s needs and MSS business requirements in a high-volume work environment. Further responsibilities include:

Responsibilities

  • Prioritizing orders and selecting approved service providers to fulfill each order
  • Communicating specific order requirements with provider and scheduling service
  • Analyzing cost of services and assigning appropriate pricing as required
  • Documenting and entering order information and completing all required paperwork
  • Confirming appointments and services and responding to any issues
  • Adjusting daily order and provider work schedule as needed in a timely manner
  • Establishing and maintaining positive relationships with primary service specialist
  • Researching and engaging new service providers as needed using a variety of resources
  • Updating and maintain service provider database as changes occur

Requirements

All candidates must be able to work either 8:00AM - 5:00PM or 8:30AM - 5:30PM shifts. Success in this position requires ability to obtain detailed knowledge of MSS services and their applications. Excellent verbal communication and interpersonal skills are essential job requirements. Basic computer proficiency is required as are basic math skills needed to determine job costing, discounting and calculating profit margin. High school diploma and at least two years experience in work scheduling, dispatching or high-volume customer service is required. Relocation and mover industry experience is highly desired and valued.

About MSS

MSS provides expert custom crating and specialized handling services to the relocation industry, along with the logistics, local fine arts and commercial crating markets.

MSS Logistics Install Services’ national network of skilled professionals provides consistent, high-quality, customizable solutions for assembly, install and de-install services with a local presence for guaranteed results across simultaneous complex projects with detailed process documentation.

In the national relocation market, MSS partners with moving companies and relocation management corporations in the safe handling of specialty household items by providing crating/uncrating, disconnect/reconnect, and disassembly/assembly services for corporate transferees. Our extensive nationwide subcontractor network and superior customer service makes MSS the nationwide leader in this field.

MSS Local Operations include specialists and design experts who provide custom packing, crating and restoration services. These include the MSS Commercial Crating Division (industrial crating solutions to local manufacturers and distributors) and MSS Fine Arts Division (protecting fine art and antiques for museums, artists, private collectors, auction houses, and galleries).

MSS is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, veteran status, marital status, genetic information or any other legally recognized protected basis.

MSS is not offering visa sponsorship for this position. Additionally, a background check and pre-employment drug testing required.

Position Type: Regular / Fulltime

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