Assistant Dispatcher

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Job Summary

Selected as the Top Workplaces in Philadelphia for the past 9 years and headquartered in Montgomeryville, Pennsylvania, Movers Specialty Service, Inc. is the leading provider of third party specialty moving and relocation services. We provide ‘Solutions on Demand’ for movers and relocation customers by coordinating a group of local service specialists and technicians to meet our customer’s special needs during a move. This position serves as support for our Nationwide Dispatchers. Support includes locating and managing contractors to grow the MSS network, researching various solutions for services requested by our customers, and producing quotes for an array of requested services. Customer requests are typically urgent in nature and require a person who can operate in a fast-pace environment.

Requirements

  • All candidates must be able to work a 9:00am – 6:00pm shift Monday through Friday
  • Overtime (as needed) and some Saturday hours (9:00am to 1:00pm) are required on a rotating basis (about once a month)
  • One plus years’ experience in work scheduling, dispatching or high-volume customer service is required (internships count toward experience requirements)
  • Logistics coordination, experience dispatching, supply chain management, and/or operations experience is highly valued
  • Associate or Bachelor’s degree highly desired
  • Basic math skills needed to determine job costing, discounting and calculating profit margins are required
  • Computer proficiency in MS Office is required.  Advanced MS Excel skills are preferred.
  • Strong organization, data entry, and follow up skills are required
  • Ability to obtain detailed knowledge of services and technical applications
  • Excellent verbal and written communication skills
  • Strong interpersonal and relationship-building skills
  • Ability to work in a team environment a must.
  • Ability to interact daily with both internal clients and external contractors on problem solving a must.

This position is a great entry-level opportunity to become part of our team and learn our unique business. In addition, we generally promote from within when openings become available.

About MSS

MSS provides expert custom crating and specialized handling services to the relocation industry, along with the logistics, local fine arts and commercial crating markets.

MSS Logistics Install Services’ national network of skilled professionals provides consistent, high-quality, customizable solutions for assembly, install and de-install services with a local presence for guaranteed results across simultaneous complex projects with detailed process documentation.

In the national relocation market, MSS partners with moving companies and relocation management corporations in the safe handling of specialty household items by providing crating/uncrating, disconnect/reconnect, and disassembly/assembly services for corporate transferees. Our extensive nationwide subcontractor network and superior customer service makes MSS the nationwide leader in this field.

MSS Local Operations include specialists and design experts who provide custom packing, crating and restoration services. These include the MSS Commercial Crating Division (industrial crating solutions to local manufacturers and distributors) and MSS Fine Arts Division (protecting fine art and antiques for museums, artists, private collectors, auction houses, and galleries).

MSS is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, veteran status, marital status, genetic information or any other legally recognized protected basis.

MSS is not offering visa sponsorship for this position. Additionally, a background check and pre-employment drug testing required.

Position Type: Regular / Fulltime

Location: Montgomeryville, PA 18936

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