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Customer Service Assistant

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Job Summary

Selected as the Top Workplaces in Philadelphia for 10 consecutive years and headquartered in Montgomeryville, Pennsylvania, Movers Specialty Service (MSS) is looking for a Customer Service Assistant to provide support for our Customer Service Teams. Combined with our Customer Service Coordinators, you will be our primary customer touch point to ensure orders are processed and fulfilled timely and in accordance with customer requirements and MSS service and quality standards. Duties include:

  • Support Customer Service Teams with various clerical duties
  • Organizing/Prioritizing customer information
  • Imputing and correcting order information
  • Manage transferee call team order updates & relay information accurately
  • Accept/manage Live Support chats
  • Accept inbound calls from transferees, answer questions and take appropriate action as required

All candidates must be able to work an 11:00AM - 8:00PM time slot. We are staffed from 8:30AM until 8:00PM to support our customers nationwide. Overtime and some Saturday hours (9:00AM to 1:00PM) are required.

About MSS

MSS provides expert custom crating and specialized handling services to the relocation industry, along with the logistics, local fine arts and commercial crating markets.

MSS Logistics Install Services’ national network of skilled professionals provides consistent, high-quality, customizable solutions for assembly, install and de-install services with a local presence for guaranteed results across simultaneous complex projects with detailed process documentation.

In the national relocation market, MSS partners with moving companies and relocation management corporations in the safe handling of specialty household items by providing crating/uncrating, disconnect/reconnect, and disassembly/assembly services for corporate transferees. Our extensive nationwide subcontractor network and superior customer service makes MSS the nationwide leader in this field.

MSS Local Operations include specialists and design experts who provide custom packing, crating and restoration services. These include the MSS Commercial Crating Division (industrial crating solutions to local manufacturers and distributors) and MSS Fine Arts Division (protecting fine art and antiques for museums, artists, private collectors, auction houses, and galleries).

MSS is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, veteran status, marital status, genetic information or any other legally recognized protected basis.

MSS is not offering visa sponsorship for this position. Additionally, a background check and pre-employment drug testing required.

Position Type: Regular / Fulltime

Location: Montgomeryville, PA 18936

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