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Erica Timms

Director, Customer Care

Prior to joining MSS in 2013, Erica spent her career in the Claims vertical in both the insurance industry at CSA State Farm Insurance and later the relocation industry as Claims Manager at both Ace Relocation and Atlantic Relocation. As Director of Customer Care at MSS, she oversees departmental operations while balancing and maintaining client awareness.  Applying her broad knowledge and insurance background, Erica leads the department through a variety of industry-related guidelines.  Erica establishes policies and procedures that yield a thorough and detailed analysis, reflecting industry best practices.   

Erica earned a Master of Arts degree in Business Administration and Management from the University of Phoenix. She won the MSS Rising Star Award 2013 and the Extra Mile Award 2015. She graduated from the Vistage Emerging Leader Program in 2020 and is currently enrolled in their Advancing Leader Program. She loves to spend her free time with any and all DIY activities. 

Erica Timms

Director, Customer Care

Prior to joining MSS in 2013, Erica spent her career in the Claims vertical in both the insurance industry at CSA State Farm Insurance and later the relocation industry as Claims Manager at both Ace Relocation and Atlantic Relocation. As Director of Customer Care at MSS, she oversees departmental operations while balancing and maintaining client awareness.  Applying her broad knowledge and insurance background, Erica leads the department through a variety of industry-related guidelines.  Erica establishes policies and procedures that yield a thorough and detailed analysis, reflecting industry best practices.   

Erica earned a Master of Arts degree in Business Administration and Management from the University of Phoenix. She won the MSS Rising Star Award 2013 and the Extra Mile Award 2015. She graduated from the Vistage Emerging Leader Program in 2020 and is currently enrolled in their Advancing Leader Program. She loves to spend her free time with any and all DIY activities. 

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